Logistics Services
Customs Clearance
& Licensing
Advisory on import-export procedures, product policy review, specialized licensing, and customs clearance support for businesses nationwide.
Core Services
The implementation focus includes import-export procedure advisory, import licensing for regulated goods, product declaration, conformity certification, conformity declaration, C/O, quarantine, fumigation, and dossier coordination for customs clearance.
Featured Service
Customs Clearance & Specialized Licensing
This service line focuses on product policy review, completion of supporting dossiers, handling of import licenses, and coordination of declaration and clearance in line with each shipment’s actual timeline.
Customs Procedures
Declaration, document review, dossier handling, and close tracking of actual clearance progress.
Import Licensing
Review import conditions and prepare licensing dossiers according to the relevant product group.
C/O – Quarantine – Fumigation
Complete supporting dossiers for import-export operations before, during, and after cargo handling.
Frequently Reviewed Groups
Procedure determination should not rely only on the trade name. It is necessary to cross-check the HS code, product description, technical dossier, actual features, and current specialized regulatory policy.
Electrical – Electronics – ICT
This group requires simultaneous review of radio functionality, encryption capability, information security requirements, energy labeling, and technical dossiers to determine the correct specialized management obligations before declaration.
Identification Checklist
- ICT goods subject to specialized management
- Equipment with Wi-Fi / Bluetooth / RF
- Equipment with information security / civil cryptography features
- Goods subject to energy labeling / supplementary labeling
- Catalogue / datasheet / user manual / model list
F&B / Food
For food products, the priority is correct identification of the product nature, intended use, declaration category, labeling conditions, and quality documents to avoid applying the wrong policy from the dossier preparation stage.
Identification Checklist
- Conventional food / beverages / food ingredients
- Health supplements / functional foods / food additives
- Packaging and materials in direct contact with food
- Original label / supplementary label / ingredients / expiry date
- COA / quality dossier / relevant declaration dossier
Machinery – Equipment
This group should be reviewed based on actual function, equipment condition, technical configuration, and supporting dossiers to determine whether it falls under quality inspection, conformity requirements, or other import conditions.
Identification Checklist
- Industrial equipment / production lines / standalone machinery
- New or used machinery
- Printing equipment / equipment subject to separate management rules
- Nameplate / model / serial / year of manufacture
- Catalogue / technical specifications / actual photos
Specialized Goods
For specialized goods, the dossier structure should be clearly separated from the start between commercial documents, technical materials, specialized licenses, and the competent authority in charge to reduce issues when cargo is close to arrival.
Identification Checklist
- Goods subject to import conditions
- Groups requiring licensing or prior confirmation before clearance
- Groups requiring close review of technical dossier and intended use
- Groups managed by separate specialized authorities
- Groups likely to trigger post-clearance obligations
Dossier Handling Process
The workflow follows the logic of receiving shipment information, reviewing documents, preparing the declaration dossier, tracking handling progress, and completing any required documents before or after clearance.
Receive Shipment Information
Product name, quantity, purchase terms, pick-up address, port of loading, port of discharge, cargo readiness time, and technical documents.
Review Applicable Policy
Cross-check HS code, product description, function, radio features, encryption, information security, and related obligations.
Prepare the Dossier
Complete the commercial document set, specialized dossier, declaration dossier, and all required supporting materials.
Declare & Coordinate
Track handling feedback, update progress, and coordinate with the relevant parties throughout the clearance process.
Complete Post-Clearance Requirements
Hand over the dossier, handle any arising documents, and complete any follow-up obligations if the product has specific requirements.
Document Checklist & Common Issues
Basic Document Set
- Commercial Invoice
- Packing List
- Bill of Lading / Air Waybill
- Contract / PO
- Certificate of Origin if applicable
- Catalogue / Datasheet / User Manual
- Label / model / serial photos
- Specialized licensing dossier if applicable
Common Business Issues
- Applying HS code based only on the trade name
- Insufficient review of radio / encryption / information security features
- Missing catalogue, datasheet, or user manual
- Missing label / model / serial photos
- Handling the dossier too close to cargo arrival
- Not clearly separating commercial and specialized dossiers
- Not anticipating post-clearance obligations
- Issues caused by inaccurate product descriptions
Suitable Customer Groups
Trading Companies
Need fast import dossier handling, better control of cargo arrival schedules, and reduced customs clearance risks.
Factories / FDI / EPE
Need a stable dossier solution for multiple shipments, multiple models, and complex specialized management requirements.
Owners of Specialized Goods
Need early and careful review to avoid policy errors, dossier mistakes, or clearance delays affecting operations.
Consultation Contact
Need a Dossier Review Before Cargo Arrival?
Send your product information, model, catalogue, and current document set in advance to receive guidance better aligned with the actual shipment.
